FileAClaim
Purchase Protection

What you will need before you start:

  • Police report (in case of theft)
  • Statement of account highlighting item(s) transaction(s)
  • Photos of the damaged item(s)
  • The Original proof of purchase from the establishment where the insured item was acquired (with date and price)
  • A copy of billing statement showing payment of the item was made entirely with the Eligible Card/ or Rewards Program
  • Passport or national identity copy

Note: Cardholders may be required to send in the damaged item(s) for further evaluation of the claim.

The information in this email (and any attachments hereto) and any file/files transmitted with it are confidential and contain privileged or copyright information. By executing this application or by entering your information into this page, you consent to Walaa Cooperative Insurance Company (Insurer) for providing insurance services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to you. You further consent to your data being processed by the Insurer, the service provider hosting and providing this platform, those who provide products or services to the Insurer, and regulatory authorities, within and outside your country of domicile. Walaa Cooperative Insurance Company accepts no responsibility either jointly or severally, for any loss or damage arising in any way from the transmission of your information.

Enter Your Card Number

To begin reporting your claim or continue with your previously saved claim, please enter the card number with which you made the purchase.

* Required


The Date of the incident dd/mm/yyyy is less than the Purchase Date dd/mm/yyyy.


Mastercard ® is neither a licensed insurer nor a licensed insurance intermediary, and does not sell, solicit, nor provide advice on insurance products. Any insurance claim filed pursuant to your Mastercard sponsored insurance program on this website will be evaluated by Walaa Cooperative Insurance Company and, if accepted, will be paid by them.